OrderEditing.com

Essential app with an outstanding team behind it! We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team. What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall. And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done. No idea how other shops manage without OE — for us, it became a core essential.

A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.

In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!

We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise. Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.

We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking for. The founders are great and really care about the success of their customers. Highly recommend!