Shipping Protection ‑ Navidium

Highly recommend it rather than using something like Route. A lot easier to use, and the customer service team is extremely helpful and very responsive. Show more

We've been using it for the past half year. When an app does what it says without issues, it saves a lot of time and money, which is precisely what this app does. Initially installed it quickly and smoothly without encountering any issues and it has been running flawlessly ever since. This app brings our current and new customers peace of mind when it comes to shipping. It more than covers for the packages lost or damaged by the carrier and there is still a lot of recovered revenue at the end of each month. It is by far a much better alternative than carrier insurance as we can provide much faster coverage than the traditional insurance services which makes you and your customer wait weeks for a payout. There is really nothing else out there that does something similar. If you're tired of dealing with typical carrier insurance costs, delays and service, try this. We consistently get a 60%-80% usage rate and end up only having to pay out less than half of what we collect. It is one of those rare win-win apps. Show more

One of the best apps we have for our website! Super easy, handy, and helps both us and our customers being able to manage replacements ourselves. We've used other shipping protection apps before and they just didn't work for our needs. Thank you Navidium team for all you do! Show more

I've been using Navidium Shipping Protection for over a year, and I would say hands down, it's one of the best decisions I've made. We are living in trying times as small business owners. Margins are thin and market share is dwindling as more sellers come online. Reducing my risk against theft, fraud, damage, etc. is important to me. Leveling the "risk" playing field and sharing this expense with my customers is the single best way I've found to create a better user experience and sense of peace at an affordable price for all. When a customer opts into Navidium protection, what they are really buying is CONFIDENCE that ANY issues with their orders will be handled expeditiously and professionally. The revenue I gain with Navidium allows me, as a small business owner, to offer a better customer journey by upleveling their post purchase experience. Navidium helps make this affordable. Show more

Navidium installed it, and it works great. Exactly what's needed. Show more