Shipping Protection ‑ Navidium

so happy we switched to navidium. it's so easy to use and has allowed us to handle claim in house which makes it so much faster and offers a better customer journey. nowadays there are so many stolen packages, and normally its the brand that has to cover this loss, not anymore! the additional income stream is also not to be overlooked, this has really helped us cover unexpected shipping fees and allow us to cover any claim without worrying about losing money on an order. highly recommend navidium, thank you for bringing control back to the brands! i would give it more than 5 stars if i could! Show more

Highly recommend it rather than using something like Route. A lot easier to use, and the customer service team is extremely helpful and very responsive. Show more

Have been using this app for a short while (around 2-3 months) but am very happy with it compared to some other "options".... their support is good, the product itself is great and our customers have liked having the option. Glad I found this and will be continuing to use this and leverage this app for the foreseeable future. Show more

I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods. I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers. Show more

I've been using Navidium Shipping Protection for over a year, and I would say hands down, it's one of the best decisions I've made. We are living in trying times as small business owners. Margins are thin and market share is dwindling as more sellers come online. Reducing my risk against theft, fraud, damage, etc. is important to me. Leveling the "risk" playing field and sharing this expense with my customers is the single best way I've found to create a better user experience and sense of peace at an affordable price for all. When a customer opts into Navidium protection, what they are really buying is CONFIDENCE that ANY issues with their orders will be handled expeditiously and professionally. The revenue I gain with Navidium allows me, as a small business owner, to offer a better customer journey by upleveling their post purchase experience. Navidium helps make this affordable. Show more