Loop Subscriptions

This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster). I've not given 5 stars, because there are some areas where functionality is lacking, or yet to be developed. If you are a vendor that sets your order schedule based on delivery (using an Anchor Day), rather than being based on billing, then there are some gaps. It feels as if this functionality (the ability to set the order schedule based on delivery) was rolled out, but then not fully implemented across the product to map the features/functionality available that exist for vendors who set order schedules based on 'billing'. Show more

I can't recommend the Loop subscriptions team enough. We have monthly calls to go through improvements we can implement, listen to our ideas, and implement changes that benefit our business. They also respond in a timely manner to any queries via Slack. I would recommend them to anyone looking for a subscription plug-in on Shopify. They are also priced far more competitively than Apps like Recharge. Show more

Best support across any app/company we have ever worked with! Show more

Easily the best subscription app I've used and I've tried a few. Their team is super responsive and is constantly helping us reduce churn and create a better experience for our customers. Loop has epic cancellation flows all the customizations that we wanted from the other apps. Will be using loop for all my brands. Show more

Working with LOOP has been such a fantastic experience. It was a breeze to onboard to LOOP from Recharge. Their support team is very communicative and helpful. They actually care and want to help you, which is rare nowadays for small brands! LOOP's features are a step ahead of the rest for sure. Looking forward to working with them long-term! Show more