Govalo | Gift Card Suite
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Why Choose Govalo | Gift Card Suite?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Essential
Sell customized gift cards, Basic analytics, Schedule gift card delivery, Send gift card directly to the recipient, Out of stock integration
Get Started FreePremium
All Essential features+, Personalize gift card buying experience, Customized gift card redemption page, Balance lookup tool, Klaviyo integration
Choose PlanEnterprise
All Premium features +, API access, White glove service, Monthly insight reporting, Negotiable volume rate, Annual billing option
Choose PlanKey Features
- Advanced analytics capabilities
- Advanced templates capabilities
- Advanced marketing capabilities
- Advanced sales capabilities
Customer Reviews
For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors. The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position. Email delivery randomly stops and there’s no solution or fallback system. If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.
Gift cards are not delivering to recipients. I reached out to support for help and cannot get in touch with anyone. I just tried to look at our dashboard and I get "Application error: a client-side exception has occurred (see the browser console for more information)." So the app is no longer working for us. We are super disappointed in the functionality and level of support since September. We wouldn't recommend this app any longer.
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Show more
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies. Show more
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