eBay Importer by Infoshore

An essential application for anyone with an eBay catalog looking to synchronize it with Shopify. The support is fabulous, always ready to assist you with any need! I find it super! I couldn't do without it!!!!!! Show more

Excellent service extremely helpful and great to work with. They always strive to do their best to resolve any issues Show more

We tried for two months to get this app to deliver on ability to synch between Shopify and eBay on trading cards. We had multiple upcharge requests asked as a condition to make the app work as needed which was frustrating. Last we left off we were going to get quoted for a 'customization' that would help us accomplish task of another selling site being able to read and pull items from Shopify... after multiple asks and over a month of waiting for quote, we're just having to cut bait on almost two months of trying to make this work out and start all over. Summary... ensure and double check this app does exactly what you need it to accomplish using the 5-item free option before purchasing, and if you are asked to additional money for the app to do its job, move on. Show more

Alles top Show more

This is a great product and does what it advertises. Used for several years. Response times for support were quick first couple years, typically under 24 hours. Most common issue I had would be the importer would tell me I'm out of credits/items on my plan even though I was still under the total. It was as if the sync/count got off and each time the support team has to manually reset/update the count to allow more imports (about once a month). However last few months we've noticed major changes in the response times of support and sometimes the app itself is just out completely. When we reach out to support we've encountered 3-5 business day delays where no resolution or response whatsoever, which is strange given the 24/7 eCommerce world. Not sure what is going on internally, but to be candid it's been a major business distruption having to wait so many days to get resolution. There's not really a great alternative/competitor out there, so just forced to endure the long wait times for now. Otherwise it's a great app. Hopefully they can get the support times back to normal. I think 24 hours max is a reasonable expectation. Show more