easyRates: Japan Post
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Why Choose easyRates: Japan Post?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Key Features
- Advanced customization capabilities
- Advanced customer capabilities
Customer Reviews
There is actually a person who responds to your queries when needing support. I recommend this app.
設定について多々わからない事があったのですが、 毎回とても丁寧にサポートいただき感謝しております。 引き続き利用させていただきますので、よろしくお願いいたします。 Show more
メインをDHLでの配送にして、サブでEMSを利用したかったのですが、配送プロファイルの設定が大変で難航していました。 ですが、このアプリを使ってまさに求めていた機能を非常に簡単な操作で実現できました。 サポートの対応も早くとても助かりました。 Show more
米国からの注文については、カリフォルニア州とテキサス州からの注文は支払いを受け付けるが、コネチカット州やその他の州からの注文は受け付けない。日本郵便に問い合わせたところ、アメリカ全地域からの注文を受け付けているとの回答だったが、アプリの地域テーブル設定に誤りがあるようだ。これにより被害が発生しています。早急な対応をお願いいたします。 ------------- その後の対応 原因究明のため、丁寧な対応をいただきました。 しかし、問題は解決しませんでした。様々な方法を試した結果、日本で送料無料を設定し、海外のみ有料の場合、shopfiyとの連携に問題があり、アプリ側で海外送料無料を設定するプルダウンメニューのBUGが正常に動作しない原因であることがわかりました。この状況を報告したところ、すべての問題が解決され、アプリは快適に動作するようになった。アプリ開発者側のカスタマーサービスはしっかりしていて信頼できます。評価を5に変更します。 For orders from the U.S., the company accepts payment for orders from California and Texas, but not from Connecticut or other states. When we contacted Japan Post, they responded that they accept orders from all regions of the U.S. However, it appears that there is an error in the app's region table settings. This has caused damage. Please take immediate action. ------------- Subsequent response We received a courteous response to determine the cause of the problem. However, the problem was not resolved. After trying various methods, we found that there was a problem with the integration with shopfiy when free shipping is set in Japan and only overseas is charged, causing the BUG in the pull-down menu for setting free overseas shipping on the app side to not work properly. After reporting this situation, all issues were resolved and the app now works comfortably. Customer service on the part of the app developer is solid and reliable. I am changing my rating to 5. Show more
We wanted to implement shipping for our Japanese products website where we ship Japanese products worldwide. Easy rates Japan post made our life super easy for this task. After installing the app we were able to set it up in few minutes because the settings are straight forward, and very complete even if kept simple : we could change the rating labels shown to clients which permitted us to add information about the shipping time, and we could add package weight with easy to setup rules. Azino was very helpful answering our question prior to the installation when we were studying the different apps available. Very happy with the app so far. Show more
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