Customer.guru Net Promoter NPS
Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews
About Customer.guru Net Promoter NPS
Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews
Key Features
- Advanced customer capabilities
Shopify App Installs
No install data available
Frequently Asked Questions
What is Customer.guru Net Promoter NPS?
Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews
How much does Customer.guru Net Promoter NPS cost?
Customer.guru Net Promoter NPS offers multiple pricing tiers to fit different business needs. Free: $0, Pro: $29, Enterprise: $99.
Is Customer.guru Net Promoter NPS easy to set up?
Yes, Customer.guru Net Promoter NPS is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding. Show more
Very impressed so far. Great integration with our website, instant validation! Show more
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app. Show more
Excellent app! Easy to use and support is highly effective. Show more
I like the app but I thought the survey was sheduled for tomorrow but it went live right away for some reason. Also, the email I supplied for replys didn't take. We are getting replies, but on the wrong email address. Show more
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