Zapiet ‑ Pickup + Delivery

I am thrilled to provide super positive feedback about Maria, who provided exceptional support yesterday. I had several issues that needed urgent attention, and Maria's response time was lightning fast. Her level of expertise was evident as she quickly diagnosed and solved all of my problems, leaving me feeling satisfied and relieved. Maria's positive attitude and willingness to go above and beyond made my experience even more enjoyable. She was patient, kind, and understanding throughout the entire process, making me feel like a valued customer. Overall, Maria's outstanding support exceeded all of my expectations, and I could not be happier with the level of service she provided. Her professionalism, expertise, and exceptional customer service skills are a true asset to your organization. Thank you, Maria, for making my day better with your help! Show more

Support is best in class! Jessica and Kitty were amazing! Thank you both for making this so easy! The app is easy to manage (after getting some initial support due to my lack of knowledge). You can't go wrong with this if omni is where you are in your business! Show more

Jessica is a true magician. There was a technical difficulty that I had been struggeling with for months and she fixed it within a hour or so. The only downside is that I feel stupid now because I could have reached out to the Zapiet customer support sooner. They are really one of biggest the reasons why this app is better the all the rest ! Thx again Jessica ! Show more

Chloe was very helpful and responsive. Her service was excellent! She addressed the multiple questions /issues I had promptly. Show more

This was the worst app experience I've ever had. I asked the support team about if the app will accommodate my issue before completing installation. My issue was related to multiple shopify locations. I wanted to allow customers to purchase online and pick up at whichever location they preferred regardless of where the inventory was located and to eliminate the double charge for shipping from multiple locations. I was mislead to think it would solve my issue and then told to switch to an annual plan with shopify. I did and spent over a week working with support to get things to work as they should. When it kept having issues, I asked support again for help and was finally told that it was a shopify issue and that the app cannot override their functions. Why mislead me to switch to an annual subscription, install the app, set up all the settings and spend an entire week with support to fix an issue that was never going to be fixed in the first place? I've never written a review but this was infuriating. Do not download this app if you are trying to solve the same issues as me. Worst experience ever. Show more