Brightpearl by Sage

We have been with Brightpearl since 2016, initially using the platform as to consolidate purchasing and online platforms. Since then the functionality of the system has done nothing but grow along side our business and become more invaluable each year. Recommended to businesses both large and small.

Brightpearl is a really helpful middleman for multichannel eCommerce and potential in person retail locations. The mapping in the shopify app is pretty straightforward to follow and they now allow for order editing to flow through the platform. Implementation was relatively straightforward with in house support at every step along the way. The APIs available give really good extensibility to anything custom you might need. There are a couple of shortfalls in the API that I'd love to see added, namely adjusting delivery addresses and I'd love to see more operational automation on the supply side in the system, but otherwise it provides a really helpful oversight layer across all channels and makes batch order management super easy regardless of the source of the order. We currently have 6 shopify stores, 5 amazon channels, etcy and hubspot all integrated on the order side and plenty of additional back office integrations too.

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.

Brightpearl has been an integral part of our tech stack for years now and we wouldn't have had the growth we have seen in the last few years without them. Implementation was a breeze and the team have been extremely supportive and reactive to our needs. The automation engine has been a huge help with some of our more complex/specific requirements and having the vast array of triggers in combination with Shopify flow has enabled us to be reactive and process orders quicker without the need for complex order routing rules. Having the ability to see not only daily orders and sales come through but also being able to analysis the P&L direct with the ERP helps with making effective decisions to the daily operations of the business.

Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.