AdRoll Marketing & Advertising

Straight forward plugin to help advertise our business. Show more

Misleading. When I decided to give AdRoll a try, I only did so to check out its so-called FREE TRIAL. I later learned the FREE TRIAL was a lie as these people attempted to rip money from my credit card. When I confronted these people about it I was given stories that contradicted what I knew I read when I looked into AdRoll, to begin with. We're now in a little fight as they claim I owe them for a service, despite the fact I know what I read said FREE TRIAL. Clearly, it wasn't free and it appears now I'm a victim of a SCAM. I was monitoring this very closely - but the shocker was learning AdRoll tried to take money from my c/c. This came as an unpleasant surprise. Thankfully, my c/c company blocked them and I have since taken this matter to the Better Business Bureau and highly-ranked review sites so people are aware of AdRoll's dubious practices. This is not a trustworthy company. Maybe they were once upon a time but this no longer seems to be the case. Now, I've seen the "screenshot" provided and the one I was shown still doesn't dismiss the fact what I read as a Free Trial isn't what I encountered as these people attempted to bill (and rob) me. Show more

AdRoll on Shopify is a game-changer. Their 24/7 support is top-notch (special thanks to Uday!), and they've made ad campaigns a breeze. The integration with Shopify saves time, and the Shopify ad credits month offsets costs. PROS: Exceptional support Seamless Shopify integration Financial support with Shopify ad credits CONS: Requires some patience for the algorithm to learn and target effectively. In summary, AdRoll for Shopify is a must-try for eCommerce businesses. Outstanding support, seamless integration, and cost-saving incentives make it an excellent choice. Just be patient for optimal results. Show more

Dear AdRoll Team and potential AdRoll users, I'm going to share my experiences with AdRoll one by one. Let me start by saying that working with AdRoll is a waste of time and money. I installed the AdRoll application, but the dashboard is overly complex and not user-friendly. I created an ad in my AdRoll account and tested it for a week. During this time, I sent seven emails to the AdRoll team, and while I did receive seven replies, not a single one of my questions was answered. I communicated with the AdRoll team, expressing that I had set up the ads but found the dashboard too confusing. I suggested that they handle the general settings because I was looking for a long-term partnership, but no one showed any interest in assisting me. I haven't seen any results from AdRoll advertisements. My money went to waste. I didn't get any return, not even 1%, from AdRoll ads. In fact, I didn't even get any traffic. I reached out to the support team and proposed making adjustments, explaining the situation, and offering suggestions, but I still couldn't find a solution. My balance is decreasing every day, but I haven't received any support or conversions. In conclusion, think twice before working with AdRoll. There is no support, and you'll never get answers to your questions. The dashboard is overly complex, and there is no support for your ad campaigns – you'll just be left hanging. Sincerely, Lady Ros ------ 31.10.2023 Hello, I appreciate your response, but I'm not sure if you're aware that your previous answers still didn't address my issues. The responses you provided didn't offer any solutions to the problems I'm experiencing. Additionally, £14 was deducted from my account, and I made a payment, but I've sent you seven emails with questions and received no support. Furthermore, there hasn't been any improvement in my advertisements. Please provide clear answers after fully understanding all of my questions and concerns. Vague responses won't resolve the issues. Wishing you a productive day. Show more

I installed AdRoll on one of my accounts and wanted to change it to another account but some issue came up. I contacted support and they worked relentlessly to fix the problem. Tatiana was giving me updates the whole way and we got the problem solved in no time. The app itself is working great and easy to use. I will still explore more to get the most of it, but I was already impressed by the amazing customer service! Show more