AdRoll Marketing & Advertising

Easy setup and amazing and very knowledgeable customer support agents. clear dashboard Show more

I had may ploblems with Ad Roll : 1. Dynamic Campaign Photos Problem: Dynamic campaigns often select random product images, ruining the brand’s image. Impact: This can seriously compromise the visual identity and appeal of the brand, especially for a luxury fashion brand that relies heavily on aesthetic consistency. 2. Logo Issues Problem: The color of the logo changes in the dashboard, and support does not provide a way to monitor if the logo appears correctly in the campaigns. • Impact: The inability to verify the integrity of the logo in advertising campaigns creates uncertainty about the brand’s presentation. 3. Campaign Previews Problem: Even though you can see the campaign preview in the dashboard, it is not possible to get a control link to see how the campaign actually runs online. Support only provides textual reports, without the possibility to visually verify the campaigns in real-time. Impact: Without being able to see a live preview of the campaigns, it is difficult to ensure that they are in line with the brand’s image and values. 4. Cookie Banner Issues: Problem: After setting up a customized cookie banner, it was removed without notice, forcing the use of a system banner that is aesthetically displeasing. Impact: This not only ruined the homepage’s aesthetics but also created potential legal issues. Conclusion: Wasted Time: Hours spent configuring Shopify integrations and trying to resolve issues with support without success. Legal Risks: The sudden removal of the customized cookie banner could lead to legal non-compliance. Overall Negative Experience: The combination of these problems led to a frustrating and inefficient experience. Advice: Based on My experience, it seems prudent for luxury fashion brands to consider alternatives to AdRoll that offer greater control over the aesthetics and consistency of advertising campaigns, as well as more transparent and reliable support. Show more

RMS has found AdRoll to be an exceptional tool for display marketing. The platform's user-friendly interface and advanced targeting options allowed us to create tailored ads that reached the right audience with precision, ultimately maximizing our advertising ROI. Show more

Great customer service. Love the ease with which we can integrate Shopify retargeting Show more

I did like the idea of the platform but I had a few issues. 1) No matter what I did I could not get my google account to connect. There was even a third party app google recommended to transfer account data but even that didn't work so there was a big platform missing for my ads. 2) Probably more importantly for me was that they put pretty big holds on your credit cards for the ads. I set up an ad campaign for a total spend of $45 a day and there was almost $800 worth of holds on my credit card. If I just run these ads myself through google, facebook, etc. there aren't holds on my credit card. If I was trying to run a few ads and was spending closer to $100+ a day there would have been almost 2k worth of holds on my credit card and I just don't want my credit tied up like that. Show more