Yotpo: Email Marketing & SMS

Pretty good app. Could use a bit more functionality in the automation department. Really outstanding customer service. I think they work 24 hours / day. They're very responsive to feature requests.

Nice app, very helpful and pretty easy to navigate. Gives you the opportunity to engage more with customers,

I REALLY wanted to like this app, because the features like segmentation and Klaviyo integration look awesome. However - I am very tech-savvy and after installing it properly, I realized that for weeks the app had not been collecting subscribers from checkout or sending abandoned cart reminders! This has lost me a lot of potential revenue =( I have contacted support twice, with no resolution as to why it's not working for me. I've just switched back to Postscript.io and without any tinkering at all, it is successfully collecting subscribers for me and sending abandoned cart text reminders for my store.

I had hoped to use this app for long time as it has great potential. The first and only marketing text i sent almost 2 weeks ago was sent for some reason double(2 separate texts, one in the format we created, the 2nd was not in the format we created but same wording just not same lines etc) . so that is not good, since all the customers (2300 of them) got first text from us twice( doesnt look good)... Also they charged me double because their system sent it twice. 1. that is absolutely not my fault. I sent only one text (I clicked send one time for one marketing text campaign) 2. they should have credit my account immediately as this 3. They should correct this.is obviously their app mistake or glich. 4. they received all screen shots as they requested from me 5. I contacted them in the last 10days atleast 6 times about this issue that needs correction 6. They promised to give me an answer by the past Monday(today is Wed) I am very disappointed. I have deposited $500 with intention to use their services for the long run. Now I have to fight with them to get my money back for the second text their system sent and the credit in my sms account, back to my bank account. Update: The owner Mike contacted me and corrected the double charge and claimed that usually it doesn't take 2 weeks to fix a problem. I will continue working with them as it is a good decent app as long as it does not have more double charge on our account. And I appreciate that Mike contacted me and fixed right away as it should... I will raise the star from one to 4.

Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive. Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great. If they can fix these major issues, they'll have a customer for life and a 6 star review. ***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.