Yotpo: Email Marketing & SMS

I had some issues with setting it up. But they helped me fix everything. Cstomer service from Simeon was amazing!

Don't expect the automation to work properly. Once you run into the malfunctions don't expect customer support to be helpful. They hardly know how their own app functions and never actually fix the glitches in the software.

It seems the tool had some bugs. - Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake). - Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result. I tried to contact with their supporter, but no response (maybe different timezone). I spent more times for this tool, but didn't get good results as my expectation. I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue. Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that. Thank Chris from Bump so much for your help. We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

gonna try it. looks promising and ive heard a lot of good things about it. i will update my review if anything significant happens

Pretty good app. Could use a bit more functionality in the automation department. Really outstanding customer service. I think they work 24 hours / day. They're very responsive to feature requests.