XERO SYNC Orders and Inventory

Just going to reinforce what many of the other reviews are saying here. Since going from a free app to the extortionate pricing plan earlier this year this app is shocking value. I don't necessarily object to paying at all but our integration of Shopify and Xero now costs more than the Xero subscription itself which is ridiculous. I'm surprised that Bold have been so short-sighted really. You might think that they would be aware that their market here is business owners who will constantly have overhead costs under review and understand what represents value perhaps better than the general consumer. After a couple of years using this app we are now removing it from our store and going with an alternative app (recently released). This will save us more than 50% on what Bold have been charging us to get exactly the same integration. Show more

Great app for our new store, however be warned... this was on a brand new store. Problem 1: On our other store, I'm migrated to Shopify from Pinnacle Cart, importing over 180K orders going back to 2011 as historical data. Then, I enabled this app and orders going back to 2011 (past our xero limit) started trying to export to Xero and the exports showing errors. The instruction from Bold was to move back the Xero limit date so invoices can export. I thought the app would have just import orders from when it was installed going forward, or you could set a date. Now with no bulk 'delete' or 'void' option in Xero, I had to purchase a third party Chrome app to batch void thousands of invoices in 200 invoice batches. Problem 2: The app assumes (and only allows) that all sales should go to one Chart of Account in Xero (you choose which Chart of Account to use). However, we need to be able to assign different product types (General, Subscriptions and Donations) to different Chart of Accounts in Xero. So, every morning I have to spend up to an hour in Xero changing invoice line items to the correct Chart of Account... a real pain. Show more

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP. Show more

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD. Show more

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years! Show more