Swap Global
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Why Choose Swap Global?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Pricing Plans
Key Features
- Easy to use interface
- Seamless Shopify integration
- Regular updates and improvements
- Responsive customer support
Customer Reviews
I don't think they know about the cross border commerce. We have lost thousands of $ of orders, returned back to shippers, never got delivered. Returns also cost us a lot of customers.
Their sales people will provide you with false percentages and incorrect pricing to get you to commit to a contract with minimum fees and penalties. Then once everything is signed, a new person will contact you with changed numbers and fees that were neither pitched or written in the contract. If it is to their benefit, they will also add new addendums to increase their charges. An utter waste of time and a complete scam.
app not working, not possible to configurate
swap's solution to cross border shipping solved so many problems that we had selling internationally. The big one is that it seamlessly helped customers clearly see if any duties & taxes were payable & how much they might be, which massively increased our US business. Secondly, swap handle all of the tax side of things, particularly in Europe, which gave us the confidence to market there more with less admin. They're also super helpful both during onboarding & once live.
I'm really happy with the service from Swap Global. Since working with them, I've seen a noticeable increase in international orders, which has been great for growing my business. One thing I really appreciate is having a dedicated account manager, it's made the whole process smoother and more personal. Communication is always clear and responsive, and overall, it's been a great experience.
Frequently Asked Questions
Shopify App Installs
No install data available
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