Supliful: Wellness On Demand

Subject: Urgent: Account Loss & Unresolved Support — Immediate Escalation Required My name is Ashley Grant, owner of Butterfly Botanicals. I am writing to formally escalate an urgent and unresolved issue with my Supliful account. Within less than one week of purchasing a Pro account, your system lost my account entirely. I have been told I "don't have an account" and am being directed to create a new one and pay additional fees — despite already being a paying customer. This is unacceptable. What has happened: My Pro account was lost through no fault of my own within days of purchase I have emailed your support team three times with no resolution I am unable to access your support portal to follow up without creating a new account — which I should not have to do It has now been two days of complete loss of access, resulting in lost time, financial impact, and significant stress to my business operations What I am requesting: Immediate restoration of my original Pro account A complimentary plan extension as compensation for the disruption caused A direct response from a supervisor or account manager within 24 hours I have documented all correspondence and am prepared to escalate this further through consumer protection channels and public platforms if this is not resolved promptly. Please contact me immediately at qweenbutterfly1@gmail.com. Ashley Grant Butterfly Botanicals

Our experience with Supliful has been simply outstanding. Their broad assortment of products has enabled us to provide a spectrum of choices for our clients which they appreciate. Even more importantly, their business model has made it possible for us to bootstrap and now scale our company from scratch with a minimum capital investment. It's been a great learning experience, connecting the dots, and it's so gratifying to see our brand being accepted. When there have been problems with connecting the dots, Supliful's staff has gone above and beyond the call of duty, making themselves available on weekends and nights to troubleshoot those rare urgent issues. I could not recommend their platform more highly!

Fulfillment is done in a timely manner. Whenever there is a mistake with the labels, they have been very helpful to make sure I fix it as soon as possible. I am beyond grateful for what they have done. The app is also super easy to use and upload to Shopify.

I have been using this app for few months and it works well. I really like the quality of products. the support team is very responsive. Thanks to all team members for supporting each time I have a request or need help.

Focus on growing the brand, not doing the inventory work!