Recharge Subscriptions

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below: The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget. Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration. Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem. We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues. Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store. Show more

Jaden was super helpful! Literally the best rep Recharge has. Show more

I wanted to give this review a 3 or 4-star rating, as there's always room for improvement! However, I specifically want to commend their technical support. I've been in contact with them multiple times this month, and I must say, they have impressed me with their in-depth knowledge, effective solutions, and prompt responses. Keep up the good work, guys! Show more

Customer service is always fast and responsive. Follow up to make sure issue has been resolved is also great. Show more

There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet. Show more