Route Protection and Tracking
Deliver premium post-purchase experiences—get shipping protection, tracking & more From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Shipping protection that gives your customers peace of mind at checkout Instant claims resolution that saves time, support costs & customer frustration Package tracking that extends your customer lifetime value Carbon neutral shipping that increases loyalty and protects the planet AI-powered product recommendations that boost revenue and drive orders
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Key Features
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Frequently Asked Questions
What is Route Protection and Tracking?
Deliver premium post-purchase experiences—get shipping protection, tracking & more From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Shipping protection that gives your customers peace of mind at checkout Instant claims resolution that saves time, support costs & customer frustration Package tracking that extends your customer lifetime value Carbon neutral shipping that increases loyalty and protects the planet AI-powered product recommendations that boost revenue and drive orders
How much does Route Protection and Tracking cost?
Route Protection and Tracking offers multiple pricing tiers to fit different business needs: Free: Free.
Is Route Protection and Tracking easy to set up?
Yes, Route Protection and Tracking is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Highly recomend, great add on for your customers. Akshara from Route is a pleasure to work with :) Show more
They were once great. But their customer service changed drastically and not for the better. A change in their code messed up our checkout and our customers could not check out. We dont know how much money in sales we lost due to this. Our guess is between $3000-$5000 in lost sales. I tried to get my account manager to meet with me to talk about my account and strategy but he refused and kept sending me to the automated system. In the past my account manager was amazing and made me feel so supported. In the end he stopped responding to my email and the thread was left unfinished. I was sad to leave an App I once loved so much. But if it isn't servicing your business, as a business owner, you have to move on. I have found a much better solution in another app. Show more
We lost thousands of dollars of revenue because the Route app script somehow converted our subscription products into one-time purchases. Therefore, the subscriptions never renewed, and those sales were lost. This didn't come to our attention until we noticed that recurring sales were significantly down after a couple of months. Beyond that, we were told that they would investigate the issue, but we didn't hear back for two weeks, and only then because I reached out again to see if they had un update for us. I would certainly avoid this app! Show more
I had to uninstall this app. It feels scammy. They would not credit me for purchases that were cancelled. There is no way to reconcile the charges. The customer service is non-existent. Stay away. Show more
Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds! Show more
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