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TYDAL Product Reviews
Information last verified: Never
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Why Choose TYDAL Product Reviews?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Key Features
- Advanced customer capabilities
- Advanced email capabilities
Customer Reviews
I mean, it was probably once a great app... It does a huge amount for free that you you have to pay for in other apps, if you don't need all the dozens of fancy widgets, etc. I also found the interface quite nice, professional and was really looking forward to using it. And submitting a review via the product is functional enough. However, when it came time to send review requests to customers, it simply doesn't work. I've tried contacting their support in every way possible. Their live chat is now just an AI agent; multiple emails to their support address - on the app, here on the App store, or on their website - never got any reply. I've read every piece of documentation on their website. As far as I can tell, the developers have abandoned TYDAL to work on their other paid app - hence the zero price tag (it used to be paid) and zero support. A shame as this would be a JMe-killer if offered at a low price point, even if not free.
No review text provided.
No review text provided.
I tried to manually upload our previous reviews to the site through the app, and it is an absolute disaster. Their template for us to fill in the information has incorrect heading as per the AI agent. Then I spent over 20 minutes with the AI agent and still couldn't resolve the issue. Then the AI Agent informed me there is no other support they can offer, so I am at a dead end.
Great experience with TYDAL so far! Highly recommend using, friendly customer service!
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