Re:amaze AI Helpdesk & Chat

Simple and effective. Help tutorials make it easy to navigate the app. Keep it up, good work.... :)

Very good experience with Reamaze. Was initially going to use another helpdesk app, but glad we used Reamaze instead. Try it, you won't be disappointed.

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to pull in all of our customer's data via the Stripe integration and are now using re:amaze as a lite CRM system, making customer service a breeze! In addition, the seamless integration with RingCentral allows us to track, record, and call customers right from the re:amaze app or online platform. We also love how intuitive the app is in conjunction with the online view of the re:amaze portal. Anytime we had a question and reached out to re:amaze support, we received an intelligent and easy-to-apply solution within hours. The price is very reasonable for the array of services you can offer your customers through re:amaze and we would highly recommend it as a customer service solution.

So an APP is as good as its features right? Well this one not only has great features but it also has a RESPONSIVE team that is eager to help. They welcome feedback and when it makes sense they work to deploy those features. For a company that needs a cost effective and feature rich integration to SHOPIFY this one def is one to look at! Enjoy!

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest. In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far). I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality. I’ve not yet experienced a brand who will involve you in development changes for a better experience. To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”. Reamaze has done all of the above and truly helped us provide an even better customer experience. Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month. Looking forward to the future with these guys and gals.