ParcelWILL Returns & Exchange
Improve your returns process by incentivizing exchanges and providing a self-service returns portal. ParcelWILL (formerly ParcelPanel) Returns and Exchanges simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. ParcelWILL (formerly ParcelPanel) Returns and Exchanges simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status
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Key Features
- Advanced integration capabilities
- Advanced analytics capabilities
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
Free
6 returns per month, Manage returns in one place, Branded return page, Return labels, Multi-language, Return rules, Email notifications
Get Started FreeEssential
All Free features, Flexible customizable refund solutions, Flexible exchanges, Restocking fee and return shipping fee, Better rate labels, Embedded return page, Customer account return widget, Customize page domain
Choose PlanEssential
All Free features, Flexible customizable refund solutions, Flexible exchanges, Restocking fee and return shipping fee, Better rate labels, Embedded return page, Customer account return widget, Customize page domain
Choose PlanProfessional
All Essential features, Exchange upsell, Unlimited carrier connection, Free pickup, Workflows, Auto-track return shipment status, Returns advanced analytics, Onboarding support
Choose PlanProfessional
All Essential features, Exchange upsell, Unlimited carrier connection, Free pickup, Workflows, Auto-track return shipment status, Returns advanced analytics, Onboarding support
Choose PlanEnterprise
Returns webhooks, Custom integrations, Advanced analytics, Dedicated priority support, Customer success manager
Choose PlanEnterprise
Returns webhooks, Custom integrations, Advanced analytics, Dedicated priority support, Customer success manager
Choose PlanFrequently Asked Questions
What is ParcelWILL Returns & Exchange?
Improve your returns process by incentivizing exchanges and providing a self-service returns portal. ParcelWILL (formerly ParcelPanel) Returns and Exchanges simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. ParcelWILL (formerly ParcelPanel) Returns and Exchanges simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience. more Exchanges for different items and flexible refunds (store credit, gift card) Self-service returns portal and email notifications to drive customer loyalty Unlimited carrier integrations for better return label rates and free pickup Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri Built for Shopify & Auto-tracking return shipment status
How much does ParcelWILL Returns & Exchange cost?
ParcelWILL Returns & Exchange offers multiple pricing tiers to fit different business needs: Free: Free, Essential: $20 / month or $192/year and save 20%, Essential: $29 / month or $276/year and save 21%, Professional: $59 / month or $552/year and save 22%, Professional: $99 / month or $948/year and save 20%, Enterprise: $239 / month or $2,268/year and save 21%, Enterprise: $299 / month or $2,868/year and save 20%.
Is ParcelWILL Returns & Exchange easy to set up?
Yes, ParcelWILL Returns & Exchange is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
No review text provided.
I had some issues with the automatic email reply, but the support could help me out, even on Saturday afternoon. That's what I call customer service. My problem has been solved very quick, because the support ( thanks to Zessa) guided my through each step. Thanks very much.
Great customer service, very quickly resolved the problem. I recommend this app to everyone because they have fantastic customer service.
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