OrderEditing.com

I don't know, there's something memorable about the experiences I've had with Erin, Paul and the app in general. There's an enthusiasm in that team and in every interaction that you don't get often elsewhere and its probably why they're sitting on as many five star reviews as they are. The app itself is undeniably useful and one most merchants of a certain size and above should use no questions asked (though more complex than just plug and play - hence why the support team is so valuable). I'll recommend Orderediting to anyone who'll listen and hope they see all the success they deserve. Everything else has already been said.

Great app! Very happy with the support and the teams help to get this working well

The whole Order Editing team is phenomenal, they consistently go above and beyond to make sure my team and I can seamlessly integrate OE with our internal systems. Lachie, in particular, has been exceptional to work with, always helpful, responsive, and a pleasure to collaborate with. Highly recommend OE!

A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service our business. 10/10

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets. What I love most: • True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits. • Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations). • Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations. • Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping. • Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements. In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer. Highly recommended!