OrderEditing.com

OE has been a real game changer for our store. From the beginning, Lachie and Paul made the whole process seamless. They’re quick to respond, great to deal with, and genuinely care about making things easy for their customers. The app itself was simple to set up and has had an immediate impact. We’ve seen a huge drop in customer service tickets, which has freed up our team to focus on other priorities while giving our customers more flexibility and control. Highly recommend!

Fantastic app, amazing functionality

Essential app with an outstanding team behind it! We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team. What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall. And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done. No idea how other shops manage without OE — for us, it became a core essential.

A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.

In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!