LoyaltyLion: Rewards & Loyalty

Loyalty Lion is the gold standard for Shopify rewards programs. They offer a clean, easy-to-use interface with plenty of options for customization, and have a robust integration network. Additionally, they have a great team to help get you onboarded (shoutout Reya)! I can't recommend them enough.

We’re in our thirteenth year of business and the idea of bolting a loyalty program onto a busy Shopify store felt risky. Reya jumped in and proved we had nothing to worry about. She was patient through multiple delays in our go-live date. She updated the rewards-page code so it worked on both our current theme and the new one we’re building, slipped in the referral block, and cleaned up the tier table for mobile. When we switched from points to spend-based tiers, she reset the thresholds, and pointed me in the right direction for Shopify Functions to apply free shipping and discounts automatically. She handled large CSV imports, double-checked our program, and answered my morning emails before lunch. If anything needed adjustments, she had it updated the same day. Reya made our LoyaltyLion launch simple. Reya felt like part of our team from start to finish and her help was worth every penny.

We have been Loyalty Lion members for several years and love the platform. Easy to use. Effective for customer retention and increasing the LTV of customers. And, on top of how good the platform is, the Loyalty Lion customer service team is outstanding - quick to respond and always gets me the answers I need to keep moving forward.

Our lead person went away on holiday just after we signed up. Maybe we might not get the handoff done as we hoped. We were pleasantly surprised to find that the next person, Reya, was just as nice and amazing at her job. She completed the setup ahead of time, and even though we have glitches with Shopify, the Loyalty Lion portion looks and works amazingly. Thank you to the whole team.

We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.