Grapevine Post Purchase Survey

Rare find: just works, fair pricing, and actual humans behind it Like many Shopify merchants, I’ve replaced most paid plugins with home‑grown or “vibe coded” alternatives to save money. Grapevine is one of the few apps I’m not planning to replace, and for good reason. First, it simply does what it’s supposed to do. Setup was straightforward, surveys look native to my store, and I haven’t needed to hack anything to get custom features or designs. It’s one of those apps you install and then forget about in a good way. Second, the pricing is honest. Flat fee, unlimited responses, no sudden price jumps as transactions grow. In a world where simple plugins become expensive as you succeed, this feels refreshing and respectful. Third, the support is genuinely human. Steve actually listened to my improvement ideas and treated them seriously. It’s rare to feel like you’re talking to the people who shape the product, not just a support queue. If you want a survey app that works out of the box, doesn’t punish growth, and is built by people who care, Grapevine is an easy recommendation.

No review text provided.

No review text provided.

Ottima app. Facile da installare, comoda per survey post acquisto

Our previous NPS survey vendor sunsetted and Grapevine has been a wonderful new partner. We send our surveys in an email via Klaviyo and it was a smooth integration process to get that going. Grapevine has also made it much easier to track trends and share reports with our cross functional partners. On top of the app being exactly what we need, Sam has been the most helpful! He is super responsive and always ready to guide us in the right direction or improve the app to fit our needs. Can’t wait to continue our partnership and see what’s in store for Grapevine’s future!