Extend Post‑Purchase Solutions
Drive revenue, reduce costs, and improve post-purchase customer interactions with AI and automation. Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk more Drive customer retention with seamless resolutions for claims and issues. Combat policy abuse with a fraud prevention system that adapts to your needs. Prioritize genuine claims and reduce time spent on high-risk or fraudulent ones. Manage claims, returns, exchanges, and customer interactions from one location.
Key Features
- Advanced automation capabilities
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
Frequently Asked Questions
What is Extend Post‑Purchase Solutions?
Drive revenue, reduce costs, and improve post-purchase customer interactions with AI and automation. Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk Extend simplifies the entire customer journey through dynamic, full-stack solutions, including AI-powered fraud detection, intelligent returns and exchanges, product and shipping protection, and automated claim support. With Extend, merchants are able to drive revenue and offset risk from one consolidated platform. Streamline customer service touchpoints, lower operational costs, reduce fraud, and improve margins through a customer-centric experience based on lifetime value and risk more Drive customer retention with seamless resolutions for claims and issues. Combat policy abuse with a fraud prevention system that adapts to your needs. Prioritize genuine claims and reduce time spent on high-risk or fraudulent ones. Manage claims, returns, exchanges, and customer interactions from one location.
How much does Extend Post‑Purchase Solutions cost?
Extend Post‑Purchase Solutions offers flexible pricing options. Please visit the Shopify App Store for the most current pricing information.
Is Extend Post‑Purchase Solutions easy to set up?
Yes, Extend Post‑Purchase Solutions is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services. Show more
We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution. But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products. Show more
Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot more peace of mind purchasing now that they know they are covered for longer than our 1 year warranty. Show more
We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them. Show more
We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results. The integration with Shopify has been seamless and their merchant portal is very easy to use as well Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces Highly recommend Show more
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