Connex for QuickBooks

When I first got this app in 2020, the customer service was AMAZING and it worked great. I loved how it would record my sales as well as match my deposits. Sadly the app has been less reliable in 2022 and rarely were deposits matched. I spent more time manually recording things that it was no longer worth having. And the stellar customer service from 2020/21 is now non-existent. I wish them all the best but they are no longer a company that supports small businesses. Show more

Great product at a great price. Support is very responsive and this software makes my life easier. I would recommend to anyone looking for a sync connector. Show more

We have been looking for an app to help us sync QuickBooks to Shopify and this does exactly what we have been after...when it works properly. Whenever the app updates, you lose all of your settings and have to set everything back up again as if it was the first time. And sometimes, you'll notice orders are not coming over and you log into Connex and realize that you lost all of your settings and need to set everything back up again. We need to sync manually at least once a day because the web connector will get an error and will freeze. Install this on a PC that you have access to the QB company file and is not used often because once it runs you can't do anything in QB until it's done and if it freezes while you're working on something important, it is lost. Show more

The Connex for QuickBooks Desktop App has completely changed my workflow to the better. It is saving me hours as I no longer have to enter all of our invoice data. The setup was supported very well with on-boarding sessions. It did take me a little while to understand and get the details correct, but once there it is such a time saver. Support is via email and Connex team replies back in 12-24 hours maybe because I'm on the West coast and write them at the end of the day. If it can't be solved via email, they promptly setup an on-boarding session. I highly recommend Connex. Show more

First, let's understand that syncing orders, inventory, and other sensitive info from Shopify to Quickbooks (or Quickbooks to Shopify) is extremely complex. I've worked with a number of integration and sync solutions before over the years. Connex is by far the most intuitive, flexible, and consistent. It functions more as an enterprise solution and these typically cost $$$ per month! The support team at Connex is unbelievable. Support ticket response is faster than any other app in the Shopify marketplace. Some apps respond in days or even weeks. These guys hit you back in a few hours (sometimes less than 1 hr). Plus, the expertise of the support team is outstanding. Most app support is level 1 at best. With Connex, your ticket will be responded to by a level 2 or higher every time. Can't say enough good things about this solution and the team. If you're trying to sync Shopify and QB, you'd be crazy not to use this app. Show more