Bad Customer
Identify problem customers before you ship. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. more Identifies customers who have charged back on other sites. Flag orders to PO Boxes or when billing/shipping are in different states. Flag orders from customers who create multiple accounts.
About Bad Customer
Identify problem customers before you ship. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. more Identifies customers who have charged back on other sites. Flag orders to PO Boxes or when billing/shipping are in different states. Flag orders from customers who create multiple accounts.
Key Features
- Advanced customer capabilities
Shopify App Installs
No install data available
Frequently Asked Questions
What is Bad Customer?
Identify problem customers before you ship. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. more Identifies customers who have charged back on other sites. Flag orders to PO Boxes or when billing/shipping are in different states. Flag orders from customers who create multiple accounts.
How much does Bad Customer cost?
Bad Customer offers multiple pricing tiers to fit different business needs. Free: $0, Pro: $29, Enterprise: $99.
Is Bad Customer easy to set up?
Yes, Bad Customer is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist. I would like to block customer by email as well as phone number. Show more
Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast! Show more
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster... Show more
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days. Show more
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order. Show more
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