Bad Customer
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Why Choose Bad Customer?
Reduce Support Tickets
Automate customer communications and reduce WISMO inquiries by up to 40%
Branded Experience
Create fully customized tracking pages that match your brand identity
24/7 Support
Get help whenever you need it with round-the-clock customer support
Key Features
- Advanced customer capabilities
Customer Reviews
Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist. I would like to block customer by email as well as phone number. Show more
Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast! Show more
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster... Show more
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days. Show more
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order. Show more
Frequently Asked Questions
Shopify App Installs
No install data available
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ChargePay‑Chargeback AI Agent
Recover lost sales from chargebacks with AI-built evidence and automated dispute responses. When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal more Recover chargeback revenue with AI automatically building evidence reason code Block risky orders to prevent chargebacks using AI identity and order validation Send AI responses with order records and receipts to contest chargebacks Track dispute status and send chargeback alerts before reply deadlines via email Show chargeback analytics and case history to spot dispute trends and costs
Spotrisk: Fraud Protection
Spotrisk detects risky orders and verifies buyers to protect revenue and prevent chargebacks Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. Stop worrying about chargebacks and fraud for your ecommerce store. Spotrisk analyzes thousands of data points like website behavior, IP address and buyer contact details to spot and prevent fraud before the order is processed. Join the Spotrisk safety network to access and add to a global ecommerce block list. Like a security camera for your online store, let Spotrisk keep an eye on risky customers and protect your revenue. more Automatically detect and flag risky orders Verify buyer purchase with one click so you can ship with confidence Prevent bad actors from future attempts with Smart Blocking Advance rules and block lists to customise Spotrisk to your needs
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Bad Customer Market Intelligence
Active Installs
10
Market Penetration
0.0%
of 4,786,323 active stores