AdScale AI Ads Meta/Google Ads

Really impressed with this app so far! My ads are tidily integrated and I have already seen a bump in sales. Customer support has been first class so far too. I have been given a customer success manager and he went through everything with me and helped me optimise the app. Really impressed. Show more

I don't know how good or bad this App works. I am facing facebook integration issues and the person in support team doesn't seem to be bothered. I have been waiting for the revert from this support guy from last two hours. I had an existing FB Ad account which was not pulled by Adscale apparently and they created a new account for me. With this new account, I am facing challenge with adding my payment information, Facebook is not allowing to add any credit card information. Facebook support team asked to check with Adscale since they set up this new account for me. On reaching out to their support team, the person has put me hold from last two hours. Such a bad very first customer service experience. Below is the chat with the support guy. pasting it here since attaching screenshot is not an option here. "great, now it will appear in the dropdown are you with me? is the problem fixed O ? let me check no.. still not able to add credit card even same problem with editing business details are you there? ??? this is too much of turn around required to answer a query let me know if you are not able to resolve it instead of making me wait for hours you seem to be least bothered to reply" Show more

So far so good, waiting for my Ads to be approved by Google & Facebook. The on-boarding experience was clear and satisfying (: Show more

Appalling experience. Account suspended, didn't get started until trial almost over. Once it was on delivered only 1 sale (compared to my 10+/day). Now my campaigns are deleted, all work gone & they're accusing me of uninstalling when I never did. They're unprofessional amateurs. Ontop of all this only had 2 days left of trial (so I barely got to actually trial it!) and they refused to reset my trial back to 14 days. Ridiculous steer clear of this company! Show more

The app is easy to use, intuitive and smart. But the secret weapon is the team behind it. Fantastic support, friendly and bespoke approach tailored to the needs of the shop. Highly recommend! Show more