AdRoll Marketing & Advertising

My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant: 1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem. 2- I got a big error message on the home page that Pixel is not connected, I contacted their support again and they solved the issue. 3- I tried to find the Social Ad Campaign or Recipe that I need to attract new customers, and their support told me that they removed this for now and it will be available in the future. 4- In their ad video, they say that they connect to my store at Shopify and sync the product for dynamic apps, i could find this even after 24 hours. 5- The instruction and videos on youtube is different of what you actually see, it look like another product! 6- I disconnected my Meta account, and it still shows connected even after more than 18 hours, so it wasn't an easy goodbye to this application. The only brilliant thing I found is their support team, they are very helpful, accurate, and give you full answers, you can contact them in one click and in less than one min. I don't know if it was a good product, but I can see that they are going in the wrong direction now. Show more

The app had a lot of glitches with displaying accurate data (it was severely off) and the subscription. I tried getting assistance via phone call but they didn't show up for the call. I sent several emails regarding the call and further assistance but didn't receive one response. They also charged me even though I wasn't set up to the point to run ads so I'll be contacting my bank. It seems that if you experience issues integrating their app, then you are not the customer they choose. I would go elsewhere for a company who values every customer, and brands of all sizes. Show more

The dashboard is easy to navigate and there are lots of helpful blogs on adroll website about creating ads etc. The customer service is absolutely lightning fast and I always have a reply instantly. Manoj has been especially helpful today and has given me lots of great advice on my retargeting campaigns. Show more

Great customer service! Super easy to manage our retargeting ads ourselves while ensuring that we're not missing anything important! Show more

"I recently used AdRoll for my marketing efforts and was extremely disappointed with their customer service. Despite multiple attempts to reach out for assistance, my questions and concerns were never adequately addressed. The representatives I chatted with seemed uninterested and unhelpful, leaving me feeling frustrated and dissatisfied with my experience. The lack of proper customer support completely undermines the potential benefits that AdRoll could provide. I would not recommend using their services due to their unacceptable customer service." Show more