ZigZag Returns & Exchanges
Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Yodel, DPD and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline the process. Ideal for both emerging merchants and enterprise level retailers. With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Yodel, DPD and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline the process. Ideal for both emerging merchants and enterprise level retailers. more Auto-generated Evri, Yodel, DPD and USPS labels or option to upload your own One-click refund approval and auto-creation of new orders for exchanges Branded returns portal with your look and feel on your domain Customisable notifications to keep customers informed on return progress Returns management dashboard to set your rules and windows, and get insights
Key Features
- Advanced dashboard capabilities
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
Silver
100 returns a month, Evri, Yodel & DPD labels or upload own, Portal, Analytics, Return window & rules, Customer & retailer updates, Shopify Plus Retailers Compatible, & more
Choose PlanGold
300 returns a month, All features in Silver, Auto one-click refunds, Auto-exchange order creation, Store credit, Custom email templates, Shopify Plus Retailers Compatible, & more
Choose PlanPlatinum
3500 returns per month, All features in Silver & Gold plans, Portal styling assistance, 1 hour support response time, Tech support, Shopify Plus Retailers Compatible, & more
Choose PlanFrequently Asked Questions
What is ZigZag Returns & Exchanges?
Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Yodel, DPD and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline the process. Ideal for both emerging merchants and enterprise level retailers. With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Yodel, DPD and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline the process. Ideal for both emerging merchants and enterprise level retailers. more Auto-generated Evri, Yodel, DPD and USPS labels or option to upload your own One-click refund approval and auto-creation of new orders for exchanges Branded returns portal with your look and feel on your domain Customisable notifications to keep customers informed on return progress Returns management dashboard to set your rules and windows, and get insights
How much does ZigZag Returns & Exchanges cost?
ZigZag Returns & Exchanges offers multiple pricing tiers to fit different business needs: Silver: $20 / month, Gold: $50 / month, Platinum: $500 / month.
Is ZigZag Returns & Exchanges easy to set up?
Yes, ZigZag Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
great service, even better client support team, was able to get on a call with their team in minutes to help with some questions i had - thanks jodie! Show more
I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky. Show more
Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process. Show more
Works great, especially for those based in Northern Ireland! The UI is not as beautiful as some of the other platforms, but they make up for it with excellent service and regional coverage. Show more
This application was really easy to set up and I have been using it almost a year. What’s great about it is that it gives my customers and visitors a sense of security. They know if they want to return something there is a solid system in place. I definitely recommend this application for any ecommerce store that accepts any sort of returns. Show more
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