Zendrop ‑ Dropshipping & POD

Wonderful experience with ZenDrop. All of my hurdles and questions were promptly addressed. Really fast and reliable service. Rafaela, was amazing at helping out :)

I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with the customer. In cases where only part of the order is incorrect, Zendrop will only refund the item that is wrong—even though the entire order has to be refunded to the customer, as it no longer meets their expectations. This leaves the seller to absorb the full cost of refunds, lost ad spend, and a damaged customer relationship. The support team is extremely limited—I’ve spoken to the same few agents repeatedly—and unfortunately, they’ve offered little resolution or accountability. They do not have a complaints process so you are stuck in a loop of tickets and chats. Even worse, some customers received items made from materials that didn’t match the product listing, suggesting there’s no quality assurance process in place. (was supposed to be memory foam as listed, item arrived with cotton filling and I was told thats ok as it was "memory cotton" wtf) Overall, the platform lacks transparency, reliability, and proper support. I would strongly recommend working directly with vetted AliExpress suppliers instead to avoid the added fees, poor communication, and lack of quality control that has come to define my experience with Zendrop. AVOID

Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says: Zendrop - Dropshipping & POD (Uninstalled) $29.00 Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired". How can i not miss the 5 days period if i never expected to be charged in the first place!!! I'm going to report that scam crocks to Shopify

⭐️⭐️⭐️⭐️⭐️ Outstanding First-Time Experience! I had my very first sale, and unfortunately, the item turned out to be out of stock—what a bummer, right? I reached out to Zendrop Support not expecting much... but I was blown away! In less than 30 minutes, I received a prompt and professional reply from Harvey Khan, who not only explained the situation clearly but also guided me step-by-step on how to handle it. He even suggested practical alternatives to offer my buyer. To look for a similar product on Zendrop, make the offer, to avoid missing the sale. I did. Exceptional service, fast response time, and genuine support. This level of customer care is rare and deeply appreciated, especially for someone just starting out. Thank you, Harvey, and Zendrop! You’ve earned a loyal user. — GG. Womedsup

Great support and easy to use tools to make everything smooth and convenient! Customer support is top tier!