Yotpo: Email Marketing & SMS

Awesome customer care, Jeff helped me to setup all the policy and validate account within 10 minutes, best sms app!

I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.

Excelente servicio al cliente, PL me asistió muy bien. La plataforma SMSBump hará que tus ventas incrementen.

Djan a su m'aider et m'accompagner pour ma vérification. Service parfait, je recommande si besoin !!

customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. ) Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message. All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service. For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.