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In addition to the shipping protection, the free returns feature is a total game changer. We’re able to offer our customers a risk-free way of trying our product without having to pay for return shipping. That’s had a noticeable positive impact on our new customer acquisition efforts and bottom line. Not to mention, they offer easy integration with Gorgias which has made things super smooth for our CS team. With the Gorgias integration, If a customer contacts us with an issue, we’re able to quickly see if the order is protected with Onward and file claims on their behalf. Thank you Onward team!!

We were previously with another shipping protection vendor, but Onward won us over with their fresh and innovative approach. We didn’t think offering just shipping protection to our customers was all that compelling and Onward agreed. They’ve really created something much more valuable for us and our customers with their new features like their satisfaction guarantee (if any of our customers are dissatisfied with their order for any reason, Onward will take care of them by either refunding them or letting them try something new). We’re big fans of their ability to create great value for the merchant and the customer. It’s a winning approach!

We've been having more orders get stuck in transit than usual, and I don't know what we'd be doing without Onward. It's so easy for our customers to solve their shipping problem, and we don't have to cover the cost anymore. Instead, we're actually receiving payouts from Onward. Couldn't be happier with this service!

Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed. Their team tailored their service to our preferences, making the integration process smooth and simple. They've also followed up since implementation to genuinely understand how to continuously improve for us going forward.

We’ve been on preorder for most of our products during our time with Onward, so there haven’t been a ton of claims to handle. That being said, they’ve been very attentive with us and have handled the claims that we do have with care. Things will be ramping up heading into the winter, but we’re confident in Onward’s ability to handle the volume. It’s always a pleasure talking to the team and we’re excited to try some of the new features we’ve been discussing together.