Onward Checkout+

We’ve been very happy with the service Onward has provided to our customers. With Onward, you’re not just getting a tool to plug into your site, but also a full complement of folks from their team to ensure your program is running as smoothly as possible. The claims team in particular really cares about providing our customers with exceptional service. We recently had an issue with one of our distribution centers that caused some delays in order processing. Not only was their claims team providing us constant customer feedback, but Onward went out of its way to offer “surprise and delight” credits to apologize for the delays. We loved that proactive step they took to keep our customers happy.

Onward has played a pivotal role as an essential tool for us, enabling us to deliver exceptional customer experiences while offering financial upside for our company. They were one of the easiest partners to work with and customize for our particular tech stack - we initiated our partnership with Onward while maintaining a legacy Recharge implementation. Although this presented certain challenges that intersected with Onward's operations, their team exhibited remarkable responsiveness and adaptability in addressing these intricacies, which ultimately allowed us to have a customized widget and onboarding experience. Onward’s claim process is fast, easy, and integrates very easily into our customer service workflows. It was extremely important that we partnered with a company that would keep our customers very happy with the service, while solving a pain point with lost packages. They take the burden off of our CS team. We highly recommend the service.