Transcy: AI Language Translate

Very clear and good support, always happy to help with any issue that might be. Show more

I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months. Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous. Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own. When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site. All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future. In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great! Show more

I had an excellent experience with Nim from Transcy. She was incredibly helpful, addressing every concern I had regarding website translations with efficiency and expertise. Her support made the entire process smooth and worry-free. Highly recommended for anyone needing translation assistance! Show more

Great customer service(I asked Ratih to help me). The app menu is also very easy to use. Show more

Great support. The app works well. The support is super prompt and always available! you need to understand the way it thinks and than it becomes a great app. Still. I suggest to developers to add a general filter to find what you need to translate! Show more