Theme Updater & Backups | OOTS

Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert". Show more

One can only expect that customizations will carry on with the update. This is not what the app does on the FREE version. If you wish to maintain your theme looking sharp, you will have to invest MONTHLY on this app to maintain the latest version of your theme. This is just acceptable in my case because my theme isn't adding more useful features at least for now. When it does, I will subject myself to hours on end making a hard copy by hand. Show more

Themes are great support is still garbage after 3 years! Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days. Show more

If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that. EDIT: Regarding their reply... My theme settings were able to be transferred over to my new theme because I did it all manually myself. Please don't try and infer that this app had anything to do with that. Come on now. Show more

We have used this app since its release. Be aware of that many 3rd Party Themes does not offer Automatic Theme Updates. You need then to download the newest theme, and do all the customization once again (this can take much time / have a high cost). However, the themes from Out of the Sandbox offers a Automatic Theme Updater. That is a huge advantage. We have a website with many 3rd party apps, and a 3rd party Theme Editor. When using this, all changes we have made are included into the new updated version. If some code will not be transferred, we are notified of that in the app. Please note their app have two price points, one with support within 3 days, and one with priority support. In my opinion the cost of both the plans are easy to justify, if you run a business with revenue. We have updated the Turbo-Portland theme from Shopify to the new Shopify 2.0 theme with no problems, using Theme Updater Plus. If we need help, the support from Out of the Sandbox has allways been great. We had a serious problem with a 3rd party app that was not compatible with the theme. We was sent in all direction, everyone pointing towards another. Out of the Sandbox stepped up, gave us clear instruction, and solved the problem for us, although the error was with another app. Conclusion: We are happy with both the products and support offered by Out of the Sandbox, and a big thanks to Euwi! Show more