Spocket: US & EU Dropshipping

Good Staring merchant. .They have a 14 day Trial that helps making the choice of starting with them. Good quality products and most of them USA Products Show more

I used this app to explore the world of dropshipping. It helped me very good to get in touch with this bussines.

I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services. Thanks for such a bad experience. I do not recommend this APP at all. -------------------------------------------------- Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo. Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto

Good selection of items to choice from for my new online store. Quality t-shirts and tank tops to fit my store's audience. I enjoyed the ease of locating products and adding them to my store. I wish shipping was faster. Show more

Started working with Spocket 2 weeks ago: 1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient. 2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”. 3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days. 4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”. 5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet. 6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.