Spocket: US & EU Dropshipping

I am adding products to my store, had some questions about the products. I asked my questions in the chat. The support team at once pass my question to supplier, and it took a while for supplier to reply, Abby did a follow up on my question, and let me know at once when supplier answer my question. I appreciate the professional, and kind, caring help from Abby. Her support make me confident on using spocket as my dropshipping platform. thank you, and keep up the good work. Show more

Its a good app just suppliers sometimes take a bit too long too ship even though on the product time frame is shorter Show more

Terrible. It is an expensive app for nothing; it can take five days ONLY to process an order BEFORE shipping. It makes no sense AT ALL if the app proposes to provide fast shipping in the USA. Aliexpress does that MUCH faster.

Good Products! But... Images Have to be in higher resolution! Thank you very Much! Good communication With Staff. Vash was wonderful and caring AJ was really helpful and kind Show more

Launched our Shopify store about 1 month ago and added Spocket to import items from Aliexpress to our Shopify store using the AliScraper add-on. We have had nothing but issues from the first order: 1. Unit cost imported by Spocket does not match the supplier cost from Aliexpress resulting in me being charged more than the customer paid for several items. Customer service has not resolved this issue even though there has been a tech support ticket open for over 2 weeks. When I asked for a refund of the difference Spocket paid to the supplier versus what Spocket charged me this is the exact quoted response from Manny in customer service "Clearly there is a problem from the very beginning, and it was reported and our tech team has been trying to fix it. but it doesn't mean price adjustments will be automatically be shouldered by Spocket. The products that have price mismatches never should have been uploaded to your store for purchase to begin with." MY CUSTOMERS HAD ALREADY PLACED ORDERS BEFORE THE DISCREPANCY WAS FOUND! Am I supposed to close my store and still pay for your unusable service while you fix your tech issues? 2. The supplier's return policy does not import to Spocket from Aliexpress. If you try to perform a return for your customer in accordance with the Aliexpress supplier return policy Spocket will tell you the item is not returnable. This is completely unacceptable. We have spent dozens of hours finding suppliers who have a return policy that allows our customers at least 7 days to return an item only for Spocket to deny the return. Because Spocket is the "buyer" there is no record of your store making a purchase from the supplier! 3. Product variants, prices, details, sizes, colors, photos, etc. do not import correctly. You will have to manually update EVERY product pushed to your store. Be sure to account for shipping costs as those are not imported correctly either. 4. The suppliers and inventory on Spocket are terrible. These are the same items found on Aliexpress with a huge markup making it impossible to sell at a competitive amount. I have not found 1 item to import to my store from the Spocket suppliers. This is our experience with about a month's usage of the app. It has literally been one issue after another! We are currently looking for an alternative and can not wait to migrate to a new platform as soon as possible. Show more