Smile: Loyalty Program Rewards

We used Smile.io to set up our loyalty and rewards program. The app has a great logic and nice features, especially the Stamped.io implementation. Nice automation and personalization. What I really miss and a huge loss is the expressions that are hard coded and can't be translated - hopefully gonna be solved soon. Also, quick and cool support, I was in contact with Maggie and Roel. High five for those guys. Show more

Finally a full featured rewards program that's reasonably priced and even has a great free option. Had a quick question with customer service after sign up and the chat with Maggie was friendly and efficient. Had our first customer using the program in under an hour. Show more

I believe this is the first negative review I have ever left on a Shopify app, but I would like to hope that this review will help other merchants from wasting so much time and money as we have on this program. The sales team will promise the world before signing up, then once you're signed up, you get nothing. We started on the enterprise plan for a number of months before realising we should have been put on the 'professional plan' from the beginning and saving $400 USD a month in wasted costs. The sales team gave us the impression we would need to be on the enterprise plan in order to get the full features, which was not true. We have not been impressed by the level of support at all. There is literally no support with anything. The sales team will bend over backwards to call and promise what you will receive after signing up. Yet once you're onboard and have any issues, either in regards to the software itself or billing related, you'll only receive canned responses with no accountability for problems on their end. The software is ridiculously overpriced for what it is and the price does not justify the resulting revenue from the program. You'll be better off setting up a number of customer win-back/loyalty campaigns using marketing automation software which is the direction we'll be heading. The software has a good looking UI, but the support is non-existent, there is zero accountability for problems and the price is not justified. I would give zero stars if possible. Show more

It's been great so far. Easy to set-up and customers are responding well to it. Came well recommended from a friend. Very happy. Show more

So far, so good!! I love being able to reward customers without a ton of work on my end! Smile has done everything I need it to! I also love that I get to name my rewards points (or, in my shop, glitter bombs!!)!! Show more