Smile: Loyalty Program Rewards

great rewards program. easy to set up and use and customize. my customers love it. the problems i have are easily fixed and the team is helpful and quick to answer questions. 10/10 would recommend. Show more

In general, this is a great loyalty program and I feel like it has definitely added value to my website. There are a few things that could improve; my customers tend to find the rewards panel confusing (I think the slider bar where they go to redeem their points really throws them off-I wish Smile would change this to make it more user-friendly!). I also did not find the start up info as helpful as I would have liked. More examples of how to set up your store and e-mails would have been awesome. That said, I will continue to use the program and recommend to others. Show more

definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon Show more

This app has great promise, but it really lacks in power features. Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise. Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum. There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing. I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20. Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page. Show more

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app. Show more