Shiprocket: eCommerce Shipping

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at escalations@shiprocket.com and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.

worst service ever. i have raised a pickup 3 weeks before and still now no one came for the pickup. and the customer service is pathetic, i have been calling them for the past 2 weeks and still no response. absolute waste of our money and time. very pathetic service.

The customer services really bad. They don't resolve anything. Really disappointed.

worst customer support with zero accountability for the delayed shipment. They recommend delivery partner which tends to take 3-4 days for pickup, I have lost a lot of my hard earning and brand value to their unprofessionalism.

Extremely Unethical – Cashback Given, Then Revoked Without Notice We were promised Blue Dart shipping at ₹189/5kg by Shiprocket sales executive Jasmeet Kaur. Based on that, we booked 700+ parcels. Later, we realized we were overcharged and lost nearly ₹1 lakh through excess shipping fees and COD deductions. After escalation, Shiprocket issued a ₹20,000 cashback on 14-May-2025 as partial settlement, and Jasmeet personally requested us to remove our negative reviews from LinkedIn and Shopify, which we did in good faith, believing the issue was resolved. Shockingly, on 21-June-2025, Shiprocket reversed the cashback without informing us—no call, no email, no reason. This is highly unprofessional and damaging to sellers who trust this platform. We run a legitimate e-commerce business and expect transparency from our logistics partners. This kind of bait-and-switch behavior is completely unacceptable. Sellers, be warned: Always get everything in writing. Don’t trust verbal commitments or short-term resolutions. Shiprocket’s system lacks accountability.