Shiprocket: eCommerce Shipping

Worst company indeed. Terrible support team, no help provided. They love charging you an arm and a leg for nothing.

Working with Shiprocket has been an excellent experience. Their platform provides full support for small businesses like ours, making shipping and logistics simple and efficient. The team is reliable, responsive, and always ready to help whenever needed. Shiprocket truly makes growth easier for small businesses. Highly recommended

Need Sync between orders punched Self Fulfilled or Fulfilled on other Delivery App

I see now why there are so many negative reviews after using their services. The support is almost non-existent from Shiprockets side, you would need to handle it directly with the courier companies. Even after raising the issues with the concerned team and AMs assigned there is no resolution for weeks. They will keep asking for rubbish documents in order to stretch the case in the end so that seller (you) would just drop it. This is very unprofessional behaviour and there is no fear of losing customers, as I can tell by observing them. As my orders increased the problems multiplied. Can't sustain this system for long run, moving on to find a reliable shipping broker which values its customers.

Extremely Disappointed with Overweight Disputes and Customer Support I’ve faced repeated issues with Shiprocket unfairly charging for overweight shipments, even when I’ve provided clear photographic proof of the actual parcel weight and dimensions. Despite submitting all necessary evidence, the dispute is often closed in favor of the courier partner if they reject it — without any fair investigation or support for the seller. This has happened multiple times, which clearly indicates a lack of proper internal verification or seller protection. The customer support is not helpful and seems biased toward their courier partners rather than resolving genuine concerns. AWB: 90122221265 — Let’s see if they can resolve this issue properly, but past experiences make me doubtful. If you are a small business or rely on accurate shipping charges, I strongly suggest using a trusted local courier service like DTDC or others who provide more transparent billing and real customer support.