Shippit | Shipping & Delivery

If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on. Show more

i have been using Shippit for more than 3 months. It's a worst service and i would not recommend. The customer service is poor, they keep responding with the standard templates. I took transit insurance as a service for which i pay extra, and since have lost two packages where i had to return money to the customer and i got nothing back from the insurance. 1 claim took 2 months and after that they said TNT left a 19KG Box at the door but did not provide any evidence. What do i tell my customer about this. 2nd product has not been delivered over 1 month and TNT confirmed me they lost it but Shippit is just lingering on and not processing the insurance. It has system issues too and it does not submit the correct pick up dates for some providers. I provided the feedback to the CS team so they can pass it on to the tech team and they instead asked me to prove them that there are system issues. Overall nice looking easy platform, but Pethatic service, and if something goes wrong then you will not be looked after. Show more

I have been using shippit for about 10 months, the product is OK, but the service to terrible. Normally there is a chat available for support, and it takes ages to get a reply, sometimes no reply at all. This morning, the app is partly down. We cannot modify the measurements and weight or choose courier, the button and menu simply don't work with an error message on it. There is no communication from Shippit telling us what is going on, and their chat is CLOSED!!!! Since we cannot contact you guys to sort it out, I have no choice but to leave a review here as this is the only way to send you a message. Show more

Worst app ever , takes ages to get any support and even longer for the package to get picked up, (if it gets picked up)Please beware of this one if you dont have people wanting there items promptly this is the app for you. oh did i mention the customer service was slow or even none existent? Show more

worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support. Show more