ShipBob Fulfillment

Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights - Multiple warehouse spread across the country - Ability to send inventory to a single warehouse and have it be automatically distributed - Our fulfillment costs are about $2-3 less per order now - Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less. - Great software. Really easy to create digital bundles, add products together - Inventory analytics and visibility through the software to forecast how long supply is remaining. - Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late. - Easy to get reimbursements for lost product or packages. - Good EDI integrations if you do B2B or wholesale Show more

ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern. Show more

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else! -Riley Show more

Just awful. I have been using a mom and pop company to fulfill my goods for years with no issues, but their software is really dated. So I tried Shipbob to compare the two. Wow. It's just been a disaster from day one. My onboarding rep was very hard to reach and I had to ask him the same question 5x to get an answer via email. They tried multiple times to weight and size my items when they arrived but never did get a good handle on it. The same product in the same size but a different color would come out like 2x the weight, for example. Customer service is very odd. You create a case via email and then get new emails for each reply they make, it's nearly impossible to keep track of all the emails about 1 issue. There is no way to go back and see past issues unless you keep those emails. They have lost inbound shipments. Lastly, almost every single inbound shipment is not received correctly and they are confused about the orders causing my items to be placed in an On Hold status and I am charged $25 per day until it's resolved. It's a nightmare. I'm frantically trying to get out of there as quickly as possible. Show more

More than happy to take your money and leave you waiting for months without solutions. It takes 2 weeks for them to get anything done and even then its often wrong. Show more