ShipBob Fulfillment

Onboarding was easy, everything went as expected. Had 1 small glitch, contacted my support rep and fixed the issue immediately. I would recommend ShipBob Fulfillment. Show more

I worked with Ankit Gupta to integrate my Shopify store with ShipBob and the process could not have gone better. I am thoroughly impressed with ShipBob's ease of installation and technical support. I would highly recommend. Show more

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day. Show more

Terrible service and support. Your business is at risk using this provider. We got overcharged, they refused to refund monies owed when we try to close the account and account management will keep pushing you to support where you will get lost in their system. They also very inefficient and you will get charged an arm and leg for their inefficient practices. Overall a scam company and AVOID Show more

Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and rude, they only take calls after 11:00AM and they don't have emergency support where you can reach them to get urgent help. Email responses are evasive, vague and confusing. Emails are not prompt - seemingly their support staff works from a different Non US country hence the lengthy time delay. Worst of all - they never resolve the issue only talk in circles and keep evading you and don't take any responsibility. Show more