Route Protection and Tracking
Deliver premium post-purchase experiences—get shipping protection, tracking & more From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Shipping protection that gives your customers peace of mind at checkout Instant claims resolution that saves time, support costs & customer frustration Package tracking that extends your customer lifetime value Carbon neutral shipping that increases loyalty and protects the planet AI-powered product recommendations that boost revenue and drive orders
Key Features
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Frequently Asked Questions
What is Route Protection and Tracking?
Deliver premium post-purchase experiences—get shipping protection, tracking & more From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. more Shipping protection that gives your customers peace of mind at checkout Instant claims resolution that saves time, support costs & customer frustration Package tracking that extends your customer lifetime value Carbon neutral shipping that increases loyalty and protects the planet AI-powered product recommendations that boost revenue and drive orders
How much does Route Protection and Tracking cost?
Route Protection and Tracking offers multiple pricing tiers to fit different business needs: Free: Free.
Is Route Protection and Tracking easy to set up?
Yes, Route Protection and Tracking is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
Amazingly useful app, no more are the days of sitting on hold with USPS, hunting down packages, sending customers through the wringer with some of these pesky shipping companies, and dare I say the end of friendly fraud! They're very easy to get into contact with, ask questions, get things done, and they make it so easy to send our customers directly to them! Our rep, Aaron is very prompt and incredibly helpful. I would recommend this company to anyone using a Shopify store, especially if you have issues with shipping, packages being lost, etc. Thanks Route!! Show more
"Working with Cyntia has been so great and you guys have always been helpful and accommodating to all our needs. Your response times are fast and the customers that utilize route haven't had a whole lot of issues. It is much easier to work with you all than with USPS when it comes to issues with missing or damaged packages." Show more
It was great when they started, but it quickly became a scam. Route provides an inferior service than we provide our customers. Our SLAs for customer service responses are much faster, whereas Route will take over a week to answer a legitimate customer claim. Ultimately, they've been making money off our website and offering a poor insurance solution to our customers. In the process, we lost money and our reputation got harmed. Their customer service (that was amazing before) could only shrug and apologize. The app works technically well... but the service they provide is really subpar. Show more
Great CSM follow-up, questions are answered quickly, merchant portal is clear and easy to use. The help center has all the essential resources to assist with customers' questions. Show more
I have been using Route since I have opened my online boutique... I love Route and my customers love it too!! Super Easy to install, simple set up for the customers to use, and easy process if items gets lost, stolen or damaged!!! It’s a no brainer! I would definitely recommend Route to any of my fellow business owners who ship products out! Show more
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