Returbo: Returns & Exchanges

Returbo has given us a smooth option for handling exchanges, which saves time & effort for both us and the customer. The customers have quickly adapted to filling in the digital return form -it’s very user-friendly - we have not gotten any questions or misunderstanding from customers about how to fill in the form! Returbo has also made it easier to keep track of the returns when all info-; tracking number, order number, reasons for return etc. are collected in one place. Being able to immediately show the sizes & colors available for exchanges and offering store credit as an option are also huge plusses.

We’ve been using Returbo for a few months now, and we’re genuinely impressed. The platform has significantly streamlined our return and exchange process, saving us valuable time and making the workflow more efficient. One of the features we appreciate most is the ability to track return reasons — it gives us meaningful insights into which products are frequently returned and why, helping us improve both our assortment and customer experience. What really stands out, though, is Returbo’s willingness to continuously develop the platform. Their openness to feedback and commitment to enhancing the system — for both our sake and our customers’ — makes them a truly valuable partner. It’s clear they care about creating a smooth and intuitive experience for everyone involved.

Vi har varit så nöjda med Returbo! Vi automatisera hela returflödet – vilket inte bara sparar oss värdefull tid, utan också gör att vi kan fokusera på det som verkligen driver verksamheten framåt. Samtidigt förbättrar det kundresan, eftersom våra kunder får en smidigare och snabbare returupplevelse.

Returbo facilitates our daily work with returns and complaints. It´s quick and smooth to make a return. The return form is easy and clear for the customer to fill out. I appreciate that it's easy to set up your own return reasons and to extract statistics. Highly recommend Returbo!

Returbo has transformed our returns and exchange flow, creating a more seamless experience for both our team and our customers. With their solution, customers can manage exchanges independently, which streamlines our operations, reduces manual work, and helps us retain revenue that might otherwise be lost.