Peek! ‑ Better Replay & Survey
Record user sessions, understand your customer, and provide versatile surveys to improve your store See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more Convert visitors into customers. Replay full session recordings to understand UX Easy to read insights and ecommerce specific segmentation Build a connection with your customers with post-purchase surveys Easy to read insights take the guesswork out of why a landing is not converting Centralize survey responses to better understand user feedback
Key Features
- Advanced customer capabilities
Shopify App Installs
No install data available
Pricing Plans
FREE
100 unique visitors/month, Session Recording, Shopify Integration, Ticket Support
Get Started FreeGROWTH
10,000 Unique Visitors/Mo, Custom Events, Custom Rules, Live Chat Support, +$10 for every additional 5,000 unique visitors
Frequently Asked Questions
What is Peek! ‑ Better Replay & Survey?
Record user sessions, understand your customer, and provide versatile surveys to improve your store See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more Convert visitors into customers. Replay full session recordings to understand UX Easy to read insights and ecommerce specific segmentation Build a connection with your customers with post-purchase surveys Easy to read insights take the guesswork out of why a landing is not converting Centralize survey responses to better understand user feedback
How much does Peek! ‑ Better Replay & Survey cost?
Peek! ‑ Better Replay & Survey offers multiple pricing tiers to fit different business needs: FREE: Free, GROWTH: $29 / month. Free trial available: Free trial available.
Is Peek! ‑ Better Replay & Survey easy to set up?
Yes, Peek! ‑ Better Replay & Survey is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
************************** Update 05. June 2021 In an email conversation, the changes were explained to me in more detail because of privacy concerns. These are described on the website, but it remains that data is requested and accessed, which are irrelevant. The app has received a nice update and the UI is much better. At the same time, more features have been added. I have installed the app again and will look at it again. But I am still skeptical about privacy. ************************** ************************** Update 27. February 2021 I was a bit surprised when I wanted to open the app today, after a long absence, and was prompted to reinstall the app because the already installed one no longer works. In addition, the app wants to access data that are completely irrelevant to the function of the app, just to grab customer data! Why? This is a no-go for me! A deterioration towards my customers and data protection, even if the app can be used for free. For this 1 star and deleted. ************************** All in all a good app, but the rendering in the desktop browser is not correct, as it shows the mouse always in the wrong position. There is for sure more potential in this app, but for a free app, it is really good. Not sure if during the recording session the shop was slower. Maybe it was just a feeling. PRO + FREE! + Helpful to find errors, navigation problems or other issues + Very clear and understandable UI CONTRA – Rendering not correct in a desktop browser (Firefox 75 on Mac OS X 10.13.6) and iPhone 11 Pro iOS 13.4.1, the mouse is offset visible – Implemented videos on product pages are not recorded (JavaScript Error) – Form fields and search field are not readable, only stars are visible, even if it's not a password field. Would be good to see, to check if people write wrong search string for example (search string is visible in the dropdown history) – Would be nice to have a timeline in the progress bar to check how long a user stops browsing at some point (e.g. when they read info or article) – The first 30% of a record was idle time and was not skipped. The whole record was (11 min), 30% of 11min is a long time not skipped. Thanks to the developer for this great app, I will continue using and hope you will find a solution to the issues. Show more
This app is the best in what it does. It gives you the idea of customer behavior on your website. Two thumbs up! Show more
Great APP!! works great !! Does what it claims to do!! Would definitely recommend it to other website owners!! Show more
This app is very helpful. I used it to understand if my website was easy to navigate. I would highly recommend. Show more
An amazing app Replay Live Session Recordings is the name and that's exactly what it is. Highly Recommended Show more
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