Brevo PushOwl: Email,Push,SMS

This is app is frustrating to use, not intuitive. I came from Omnisend before and found it to be way easier to use. A few issues just today: -Slow response time in chat right before Black Friday. I have questions before launching my campaign on Black Friday and have not received a response for many hours. Most other Shopify apps I use have international support who can respond in minutes. There also isn't AI auto responder in chat to answer questions or refer to relevant help pages. They just put you on hold for hours. -No easy way to convert customers to email subscribers in bulk. I thought this would be a given. I select multiple contacts and there is no obvious way to convert them to email campaign subscribers. I can only add them to lists or segments. I also made a segment a few months ago and when I try to look at it, it is now a dead link (goes to error page) so I can't even access a list from 6 months ago. -In designer there is no way to have a multicolumn grid with synced products from my store. You can add a product block which allows you to sync only one product per row. If you want to have multicolumn you have to manually build image/text multicolumn by uploading your own images and filling in text, then linking to each product by pasting URLs. There should be an easy way to sync products automatically with a multicolumn product template. In conclusion, I am a computer savvy person and have had a Shopify store for 5 years. This app should be way simpler to use. I would recommend that Brevo take a look at these issues. Although more expensive, I found Omnisend to be very simple. I only switched because I don't send email campaign often enough to justify the monthly cost. If Brevo can not help with these issues I will be forced to cancel.

SMS stopped working exactly when I needed them most — during the most important time of the year — even though I had purchased credit in advance. To make things worse, the first response from their customer service team was: “Oh, they are working,” when it was obvious they hadn’t checked the past 7 days. The backend failed at the worst possible moment, and the support agent (Harish) completely overlooked the issue. I had to insist multiple times just to get an escalation. A failure from start to finish. Truly unacceptable for a critical period.

Absolutely fantastic support by Anjali. I do recommend them.

Raul really helped with a technical issue I was having! Great Guy

I am not as computer-savvy as I'd like to be, but have to dive in to get on with my work. Piyush in customer service was a total hero - so patient when I was tearing my hair out. It took a few attempts, but am up and running and couldn't thank Piyush enough. Also want to add - was with Mailchimp at first, who blocked me for a violation, then wouldn't help me sort it out - which then caused extra working out with PushOwl/Brevo. Needless to say I cancelled my account with Mailchimp - they obviously don't need any business.